Privacy Policy
Effective Date: 8th July, 2025
Welcome to Birth.lk! We value your trust, and we're committed to protecting your personal information while making it easy for you to order groceries online for delivery or pickup.
This Privacy Policy outlines how we collect, use, and safeguard your information in line with Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022.
1. Information We Collect
When you use our app, we collect only what's necessary to serve you better:
Personal Details:
- Name
- Phone Number
- Area
- Email Address (optional)
- Address
Order Information:
- Items in your order
- Order history
Device & Usage Info:
- Device type and operating system (e.g., Android, iOS)
- Basic technical data (for improving app performance and resolving bugs)
Note: We do not track your location in real time unless needed for delivery, and only with your permission.
2. How We Use Your Information
We use your data to:
- Process your orders
- Communicate with you about order status or substitutions
- Coordinate delivery or pickup
- Improve the app and fix technical issues
- Respond to customer service requests
Important: We do not use your data for advertising or share it with marketers.
3. Payments
There is no payment gateway in the app. All payments are made:
- At pickup (cash or card, depending on store)
- Upon delivery (cash or card payment, if available)
Security: Since we don't collect card or banking details, there's no risk of financial data exposure through the app.
4. Who We Share Data With
We do not sell or rent your personal data. We may share limited details only with:
- Delivery personnel (e.g., your name, phone number, and address to complete delivery)
- Trusted service providers helping us manage the app (e.g., IT or support services) under strict data protection agreements
Compliance: All sharing is in compliance with Sri Lanka's data protection laws.
5. Data Storage & Protection
We take your privacy seriously. All personal information is securely stored and protected using appropriate technical and organisational measures, such as:
- Data encryption
- Limited staff access to sensitive data
- Secure app hosting environments
We retain your data only as long as necessary for the purposes stated above or as required by Sri Lankan law.
6. Your Rights (as per Sri Lankan Law)
You have the right to:
- Request access to your personal data
- Correct any incorrect or outdated information
- Ask us to delete your data (unless required for legal or operational reasons)
- Withdraw consent at any time, where applicable
To make a request, email us at info@itqubes.lk.
6.1. Account Deletion and/or Deactivation Process
To delete or deactivate your account, please contact our support hotline +94 76 588 6580. Our team will assist you in securely removing your account from the app. If needed, we can also provide a backup of your existing data before the account is deleted.
7. Children's Privacy
This app is intended for users aged 18 and above. We do not knowingly collect personal information from children.
8. Policy Updates
We may revise this policy from time to time. If there are significant changes, we will let you know via the app or update the effective date.
9. Contact Us
If you have any questions or concerns about your data or this policy, please feel free to contact us: